Sometimes you'll need information about a minor illness or helath problem. We have a yellow colored booklet called "How To Handle Common Problems" that will save you and us phone time and help us keep our appointment schedule better. Naturally, if your child is sick and needs to be seen, your doctor's nurse or the receptionist will give you a "work in" appointment. Requests for appointments, prescription refills, and other routine business should be handled during regular office hours.